Help Center • CSync
Help
FAQs, definitions, and troubleshooting paths—built so teams can self-serve fast.
Presets
Filters
Exports
Support
First checks
If something looks off
- Confirm the preset matches what you expect.
- Re-check filters (marketplace/account/category).
- Export again and compare with the same preset + filters.
Where to learn
Platform docs live here
For dashboards, data freshness, exports, and “how the product works,” use Platform.
Keep Help for FAQs + troubleshooting + definitions.
Support
Fast triage
If you contact support, include preset + filters + KPI/report name + export timestamp.
If there’s an incident, your numbers may lag until it clears.
FAQs
Frequently Asked Questions
Quick answers that help unblock day-to-day usage.
Why do KPIs and report exports sometimes disagree? ▾
The most common causes are mismatched date presets or filters.
If you export after changing filters, confirm the export uses the same preset and the same scoped selections.
What does “Last Fiscal Week” mean? ▾
It maps to the most recent completed week in your fiscal calendar coverage.
For week-over-week comparisons, keep the same preset so boundaries line up.
I selected “Last Quarter” and got a blank/no range. Why? ▾
Last Quarter can be an edge case when fiscal coverage/cross-year logic can’t resolve a safe range.
In those cases, the resolver may return no date range rather than guessing.
Where do I find product / platform documentation? ▾
Platform documentation lives on Platform.
Help stays focused on FAQs, troubleshooting, and definitions.
Need help
Still stuck?
Send your preset + filters + KPI/report name + export timestamp, and we’ll help triage fast.
Troubleshooting
Fast checks before escalating
Use this as the “do these things first” list. Replace copy later.
Checklist
- Preset: confirm the selected range is what you intended.
- Filters: marketplace/account/category changes can swing totals drastically.
- Refresh: hard refresh and re-run the same query before comparing.
- Export: re-export with identical preset + filters and compare.
- System Health: check for incidents or maintenance windows.
If you contact support
Include these fields for fast triage:
Preset
Filters
KPI / report name
Export timestamp
Need deeper product context?
Platform has dashboards/data/export docs and is built for expansion.
KPI Definitions
How to Read Key Metrics
Starter definitions. Replace with your exact business definitions later.
Sales
Total revenue within the selected preset + filters. Use consistent scoping when comparing dashboard totals vs exports.
Units
Quantity sold within the resolved date range. Large swings often come from marketplace/account filters.
Retail Media Spend
Advertising spend scoped by preset/filters. Freshness may differ from sales depending on ingestion cadence.
Catalog Health
Quality and completeness signals (e.g., availability, content coverage). Validate filters carefully before interpreting changes.